Accessibility in Collingwood

Accessibility in Collingwood

The Accessibility for Ontarians with Disabilities Act (AODA) was established in 2005 and is now law in Ontario. The purpose of the AODA is to assist businesses and organizations throughout Ontario in reducing barriers to become more accessible to people with disabilities. The goal of the Act is to make the Province of Ontario completely accessible by 2025.The Act is comprised of five laws known as standards which work together to reduce barriers found in daily life. The five accessibility standards provide requirements about how to make the following elements accessible:
1. Customer Service
2. Information and Communication
3. Employment
4. Transportation
5. Design of Public Spaces
The last four standards are all part of the Integrated Accessibility Standards Regulation.
In addition, the accessibility requirements under the Ontario Building Code were revised in December 2013 and came into effect January 1, 2015.
The Town of Collingwood is committed to providing persons with disabilities consistent opportunity and access to all Town goods, services and facilities while ensuring that policies, procedures and practices are provided in a timely manner that address integration, independence, dignity and equal opportunity.
To meet this commitment, we need your help. Please complete an accessibility barrier complaint form or a feedback form to let us know if any of our Town services or facilities are not accessible. You can also use the feedback form to let us know when we are doing a good job accommodating people with disabilities.
Who Needs to Comply?
Every organization or business operating in Ontario that provides goods or services to the public or other organizations and has at least one employee is required to comply. To learn more about the AODA and compliance requirements for your organization or business, please visit the Ministry of Economic Development, Employment and Infrastructure website for more
AODA Training: Suppliers of Goods and Services for the Town of Collingwood
The AODA requires that contractors, vendors and any other parties or individuals who provide goods, services or facilities on behalf of the Town of Collingwood must ensure their employees are trained on the AODA standards. 

Additional training resources are available by visiting: - Free training videos and resources on the Integrated Accessibility Standards Regulation which includes general requirements as well as information and communication, employment, transportation and design of public spaces standards. - Access a free Accessible Customer Service Regulation training video. Free video on how the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act work together.

Once your employees have completed the required training they must complete and sign the Validation of Understanding form and submit to the Town of Collingwood’s Clerk Department.
Accessible Formats and Communication Supports
If you require an accessible format or communication support, please contact the Clerks Department at 705-445-1030 or by email at The Town of Collingwood’s documents are available in alternate formats upon request.  Please feel free to contact us to discuss how best we can meet your needs. 
Clerk’s Department/Attention Accessibility Coordinator
Town of Collingwood
P.O. Box 157
97 Hurontario Street
Collingwood, ON
L9Y 3Z5
T. 705-445-1030 E.

The Town of Collingwood – Becoming more accessible!

  • Community Info Line - 705-445-1030 Ext. 3300 If you or someone you know has trouble reading the Town Page with notices, events and employment listings for the Town of Collingwood, we have an accessible municipal info line to hear an audible version of the Town Page. If you have any questions or concerns regarding the Municipal Info Line, please contact Christa Carter, Coordinator Clerk Services at 445-1030 ext. 3294
  • Ace Cabs Accessible Taxi Service – As of April 9th 2015,  The Town of Collingwood’s local Taxi company will be the operator of on demand accessible transportation within the Town of Collingwood. Hours of service are 24 hours a day 365 days a year.  Users are no longer required to pre book the service from 6:00 p.m. - midnight. Rates will continue to run on a meter, as governed by the Town of Collingwood Taxi By-Law. 

Accessible Van

Service Hours: 24 Hours a day 365 Days a year
Fare Rate: Metered
Service Area: Collingwood, The Blue Mountains, Clearview Township, Wasaga Beach. Additional destinations available upon request.
SERVICE PHONE: 705-445-3300 (Follow prompts for shuttle service)
For additional information please contact Kris Wiszniak at 705-445-1292.
  • Colltrans Public Transit busses are accessible for different levels of mobility. Please visit for more information.
  • Accessibility considerations in Urban Design Standards are taken into consideration by the Planning Department.
  • Accessible Waterfront: Sunset Point has been made more accessible with the construction of a ramp going to the water (near the old lifeguard station).
  • Trails: The Trails Pavilion at the Station is wheelchair accessible including widened sidewalks and accessibility to the trails map.
  • Curling Club renovations have been completed to include an elevator for access to the second floor reception room and power doors with accessible access.
  • Accessible Formats and Communication Supports: If you require an accessible format or communication support, please contact the Clerks Department at 705-445-1030 or by email at The Town of Collingwood’s documents are available in alternate formats upon request.  Please feel free to contact us to discuss how best we can meet your needs. 
  • Accessible Voting: The Town of Collingwood is committed to accessibility. We are making our elections accessible to all voters in Collingwood. For more information on accessible voting in the 2014 Municipal Election, please visit our Accessible Voting page.

Access Awareness Week

May 23-29, 2015 is Access Awareness Week in Collingwood, and the Town of Collingwood, in partnership with the Accessibility Advisory Committee is highlighting the many ways everyone, regardless of ability, can enjoy the amenities and services that Collingwood has to offer.

There is a full week of events planned, and the public is encouraged to come out and learn more about accessibility in Collingwood.

Schedule (PDF)

Accessibility Plans

Collingwood prides itself on being a place to live, work and play for people of all abilities. Discover the progress we’ve made over the past year towards this goal and how our town is meeting Ontario’s requirements around accessibility.

Accessibility Advisory Committee

The Accessibility Advisory Committee's role is to advise and assist staff and Council regarding the removal of barriers which exist within municipal services, practices and programs.

For more information on the committee, please visit the Accessibility Advisory Committee page.


Accessibility Policy

Feedback Forms

Accessing the Library

For more information about accessibility features at the Collingwood Public Library, please visit their website: Accessibility at the Collingwood Public Library